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Transformed Ethernet Ordering

Discover how Ethernet ordering is now quicker than ever with our new online process.

Introduction to the Business Zone Ethernet order journeys

An introduction to Ethernet order journeys now available in Business Zone.

New order journeys

We're replacing Eco Plus with a new improved online order journey for Ethernet. Accessed via Business Zone, the new journey will allow you to enter Ethernet orders faster and easier.

 

Ordering Ethernet products using our new order journeys

 

What are the benefits?

  • Ease of use. Online ordering is faster and easier, due to an intuitive and more guided ordering experience. We've also made it easier for you to search for and enter information.
  • Less hassle. Commonly used options are pre-populated and validations are run up front, which again speeds up the order journey.
  • Saves time. Ordering is now much faster (the quickest time so far is under six minutes compared with about 40 minutes for Eco Plus), and there are fewer pages to navigate.

We're really pleased that the majority of our users are now placing orders through Business Zone. Feedback has been overwhelmingly positive compared to Eco Plus. We'll continue to listen to your feedback to improve our order journeys even further.

 

Products you can order using the new process

Find all the Ethernet products you can order using our new transformed Ethernet ordering process.

Available products

Product type

Journey Type

Go live

Switch off in eCo Plus

Etherway Fibre

Provide

Amend

14 January 2018

Modify

12 November 2017

Cancel

14 January 2018

Cease

12 November 2017

Amend Modify and Cease

16 July 2017

14 January 2018

Cancel Modify and Cease

14 January 2018

Etherflow Connect

Provide

Amend

14 January 2018

Modify

12 November 2017

Cancel

14 January 2018

Cease

12 November 2017

Amend Modify and Cease

16 July 2017

14 January 2018

Cancel Modify and Cease

14 January 2018

Etherway Copper

Provide

Amend

14 January 2018

Modify

12 November 2017

Cancel

14 January 2018

Cease

12 November 2017

Amend Modify and Cease

16 July 2017

14 January 2018

Cancel Modify and Cease

14 January 2018

Superfast GEA

Provide

10 September 2017

12 November 2017

Amend

10 September 2017

14 January 2018

Modify

10 September 2017

12 November 2017

Cancel

10 September 2017

14 January 2018

Cease

10 September 2017

12 November 2017

Amend Modify and Cease

10 September 2017

14 January 2018

Cancel Modify and Cease

10 September 2017

14 January 2018

Bundle 10

 

Two Etherway Fibres and
one Etherflow Connect

Provide

Amend

14 January 2018

Modify

12 November 2017

Cancel

14 January 2018

Cease

12 November 2017

Amend Modify and Cease

16 July 2017

14 January 2018

Cancel Modify and Cease

14 January 2018

Bundle 11

 

Two Etherway Fibres and
one Etherflow Connect

Provide

Amend

14 January 2018

Modify

12 November 2017

Cancel

14 January 2018

Cease

12 November 2017

Amend Modify and Cease

16 July 2017

14 January 2018

Cancel Modify and Cease

14 January 2018

Bundle 12

 

One Etherway fibre and
one Etherflow Connect

Provide

Amend

14 January 2018

Modify

12 November 2017

Cancel

14 January 2018

Cease

12 November 2017

Amend Modify and Cease

16 July 2017

14 January 2018

Cancel Modify and Cease

14 January 2018

Bundle 13

 

One Etherway Fibre and
two Etherflow Connects

Provide

Amend

14 January 2018

Modify

12 November 2017

Cancel

14 January 2018

Cease

12 November 2017

Amend Modify and Cease

16 July 2017

14 January 2018

Cancel Modify and Cease

14 January 2018

Bundle 14

 

GEA

Provide

Amend

14 January 2018

Modify

12 November 2017

Cancel

14 January 2018

Cease

12 November 2017

Amend Modify and Cease

16 July 2017

14 January 2018

Cancel Modify and Cease

14 January 2018

Etherway Co-ordinated Handover

Provide

16 July 2017

10 September 2017

Amend

16 July 2017

14 January 2018

Modify

16 July 2017

14 January 2018

Cancel

16 July 2017

14 January 2018

Cease

16 July 2017

14 January 2018

Amend Modify and Cease

16 July 2017

14 January 2018

Cancel Modify and Cease

16 July 2017

14 January 2018

Etherway Exchange Connect

Provide

10 September 2017

12 November 2017

Amend

10 September 2017

14 January 2018

Modify

10 September 2017

14 January 2018

Cancel

10 September 2017

14 January 2018

Cease

10 September 2017

14 January 2018

Amend Modify and Cease

10 September 2017

14 January 2018

Cancel Modify and Cease

10 September 2017

14 January 2018

Radio Survey

Provide

10 September 2017

12 November 2017

Amend

10 September 2017

14 January 2018

Modify

10 September 2017

14 January 2018

Cancel

10 September 2017

14 January 2018

Cease

10 September 2017

14 January 2018

Amend Modify and Cease

10 September 2017

14 January 2018

Cancel Modify and Cease

10 September 2017

14 January 2018

ELAN

Provide

12 November 2017

14 January 2018

Amend

12 November 2017

14 January 2018

Modify

12 November 2017

14 January 2018

Cancel

12 November 2017

14 January 2018

Cease

12 November 2017

14 January 2018

Amend Modify and Cease

12 November 2017

14 January 2018

Cancel Modify and Cease

12 November 2017

14 January 2018

Etherflow Dynamic

Provide

12 November 2017

14 January 2018

Amend

12 November 2017

14 January 2018

Modify

12 November 2017

14 January 2018

Cancel

12 November 2017

14 January 2018

Cease

12 November 2017

14 January 2018

Amend Modify and Cease

12 November 2017

14 January 2018

Cancel Modify and Cease

12 November 2017

14 January 2018

Placing an Ethernet order

We'll show you how to place an order for Ethernet.

 

Icon - Important information

The provide journeys for Etherway Co-ordinated Handover, EEC and Radio Survey will be switched off on the 12 November 2017 and will be available from Business Zone.

Saving an order

We'll show you how to save an order for Ethernet.

How to save your order

Did you know, you can save your order on most of the new Ethernet ordering screens? This allows you to save the way you've configured the order up to that point, so you can retrieve and continue with the order placement at a later date/time.

It's also useful to save an order to limit the impact of timeouts when checking details takes longer than expected.

 

Save order button highlighted in bottom right of Ethernet order page

You can learn how to do this in our user guide below.

 

Saving an order as template

We'll show you how to save an order template to speed up your future Ethernet orders.

View order journey

We'll show you how to use the new Ethernet view order journey.

Video guide

The new 'view order' journey makes it easier for you to track the progress of an order, accept and reject actions and update KCI contacts.

 

View asset journey

We'll show you how to use the new view asset journey.

Video guide

The new asset journey helps you to view the details of your Ethernet assets.

 

Amend provide order

We'll show you how to use the new amend provide order.

Provide orders that can be amended

The new amend order journey is now available from My BT Wholesale for provide orders for Etherway Fibre, Etherflow Connect and the associated budles 10, 11, and 13. This lets you amend the following attributes for an order journey (depending on its progress):

 

  • Bandwidth
  • Resilience
  • Access Pricing Period
  • Contact details
  • Notes
  • Site and Access details

 

Reasons for making amendments to order journey

 

You can learn how to do this in our guide below.

 

Modify an asset

We'll show you how to modify an asset using the new order journeys.

 

Icon - Important information

The modify journeys for Etherway Fibre, Etherway Copper and Etherflow Connected will close on 12 November 2017 and will be available from Business Zone.

Video guide

We'll show you how to modify an asset for Ethernet.

 

Cease an asset

We'll show you how to cease an asset using the new order journeys.

 

Icon - Important information

The cease journeys for Etherway Fibre, Etherway Copper and Etherflow Connected will close on 12 November 2017 and will be available from Business Zone.

Video guide

We'll show you how to cease an asset for Ethernet.

 

 

Cancel an order

We'll show you how to cancel an order using a new Ethernet order journeys.

Orders that can be cancelled

The new cancel order journey is now available from My BT Wholesale for provide, modify and cease orders of the following products:

 

  • Etherway Fibre
  • Etherway Copper
  • Etherflow Connected
  • Bundle 10: 2x Etherway Fibre, 1x Etherflow
  • Bundle 11: 1x Etherway Fibre, 1x Etherflow
  • Bundle 12: 1x Etherway Copper, 1x Etherflow
  • Bundle 13: 1x Etherway Fibre, 2x Etherflow

 

 

Example of cancelling an order

 

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