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Using BT Wholesale search


BT Wholesale site search is designed to help you find the web page, document or briefing you're looking for on our site. We'll show you how to find BT Wholesale search and explain how to use the advanced features, including filters, sort by options and favourites.

Video guide

Watch our video guide to learn all about BT Wholesale search.

Learn all about filters, favourites and sending feedback

 

Search feedback

We'd love to hear your ideas about how we can improve search.

 

 

Where to find BT Wholesale search

We'll show you where to find BT Wholesale search.

Filters in advanced search

We'll show you how to use filters on the search results page to drill down to the page or document you're looking for on the site.

Sort by options available in BT Wholesale search

We'll explain the different 'sort by' options available.

Adding favourites in BT Wholesale search

We'll show you how to use favourites in search

Searching for an order, fault or escalation

We'll show you where to search using a customer reference or directory number.

If you're trying to search for an order, fault or escalation, Business Zone search is the tool for you.

You'll find this in My BT Wholesale on the Overview page of Business Zone.

 

 

Simply enter the order, fault, escalation or customer or service reference number. You can also search using your customer's directory (telephone) number.

 

If you don't have access to Business Zone, your company administrator will be able to offer more help. If you're not sure who this is, you'll find your company administrator here.

 

Your feedback for BT Wholesale Search

How to send us your search feedback

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