Skip to Content

Orders & Faults

Get help with orders and faults, broadband performance issues and troubleshooting.

B2B Secure Icon

Find out how to access our Business-to-Business (B2B) resources.

Broadband Orders Secure Icon

Find resources to help you with your Broadband orders, including Business Zone and eCo Plus support.

Broadband Migrations & Escalations Secure Icon

Find out how to access our resources for broadband migrations and escalations - including documentation for the Ofcom change of migrations process from MAC to Notice of Transfer (NoT).

Broadband Faults, Performance Issues & Troubleshooting Secure Icon

Explore a range of guides covering tools on btwholesale.com and best practices.

Knowledge Based Diagnostics (KBD) Secure Icon

Find out how to access our KBD resources.

Broadband Cancellation Reasons Secure Icon

Download a guide to help Communications Providers (CPs) progress cancelled broadband orders.

Top of page