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Help & support

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.

Network information

Find information about our network infrastructure including the Planned Engineering Works programme, latest 21CN Broadband service availability and roll-out details.

  • Find out about service availability and how to access further resources.

  • Find out about service availability and product retirement information for BT Wholesale's portfolio of 21C products and services.

  • This section contains the secure datasets related to 21CN network inventory and exchange locations.

  • Find key network rollout information and links to useful resources, such as Fibre to the Cabinet (FTTC) and Fibre to the Premises (FTTP) availability to help you plan your fibre broadband marketing activities.

  • Latest versions of Broadband Availability Checker documentation can be found on the Development Releases & B2B page under the Broadband Development Release Documentation section.

  • Find out how to take advantage of a Bulk Checking facility for phone numbers.

  • Find out about BT's Network description.

    Below you can find details about BT's Network Description, which provides an overview of BT's Public Switched Telephony Network (PSTN). You can also download the Network Information Publication Principles (NIPP) Annex A and Annex B.

    Network Information Publication Principles (NIPP)

    NIPP is detailed information about BT's Network that is provided in accordance with Ofcom's Network Information Publication Principles. The information is published quarterly and is only available to registered users.

    Operators who have an Interconnection agreement with BT and require access to NIPP should speak to their BT Commercial Manager or Technical Account Director/Manager to arrange access to NIPP.

    If you already have access, go to the NIPP Data Files section which is directly below this section.

    Please note that this information is confidential to BT and Communication Providers (CPs) with a Standard Interconnect Agreement and must not be disclosed to third parties.

  • Below you can download individual NIPP data files.

  • Below you can download the WBC Migration Schedules for individual sites to be migrated each month and details of the Communications Provider.

  • Find our Planned Engineering Works overview for the month.

  • Includes the Provisioning Manual and the ATM and Partial Private Circuits (PPC) Operations and Maintenance Manuals.

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