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HCS - Orders, Faults & Cancellations

Find useful videos to help you with ordering and managing faults for our Hosted Communications Services (HCS) products.

How do I place an order?

Watch this video to find out how to place an order for your chosen HCS product.

How to place an order
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How do I place an order - HCC training video

How do I amend an order?

Watch a step-by-step guide on how to amend your order.

How to amend an order
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Watch this video - How do I amend an order

How do I add to a product or service?

This video will show you how to add to your existing product or service.

How do I add to a product or service
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How do I add to a product or service – HCC Training video

How do I modify an asset?

Watch this video to find out how to modify your asset.

How do I modify an asset
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How do I modify an asset - HCC training video

How do I cease an asset?

This video will show you how to cease an asset.

How do I cease an asset
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How do I cease an asset - HCC training video

How do I raise a fault?

Watch this video to find out how to raise a fault, and get help with diagnosing faults.

How do I raise a fault
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How do I raise a fault - HCC training video

How do I amend a fault?

This video will show you how to amend a fault and update the information you've previously provided.

How do I amend a fault
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How do I amend a fault - HCC training video

How do I cancel a fault?

Watch this short video to find out how to cancel a fault.

How do I cancel a fault
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How do I cancel a fault - HCC training video

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