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Faults & diagnostics

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Broadband Repair guides Secure Icon

Find resources to help you raise and check the status of Broadband repairs.

Knowledge Based Diagnostics (KBD) Secure Icon

Download the latest versions of our KBD handbooks, user and best practice guides.

Fault Diagnostics Guides Secure Icon

Guides to help diagnose broadband faults to include the Self Service Repair Tool, ccSNR and Radius Log Check.

Broadband Performance Secure Icon

You can use these Best Practice Guides to help you identify and eliminate issues that may affect the quality of an end user's broadband service.

Special Faults Investigation (SFI2) resources Secure Icon

Download our Special Fault Investigation resources.

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