Operator Services -100 & 155

Order Now

Your telephone customers expect to be able to access help or information with calling issues quickly and easily. It's also part of your statutory obligations as a telephony provider. With our Operator Services solution you can achieve excellent customer service and Ofcom compliance without any major set-up costs. Any of your customers can dial direct into our world-class call centres. 

Fast access to efficient assistance

Our Operator Services solution provides your customers with fast, direct 24/7 access to national and international calling assistance. Perhaps the line they are calling is constantly busy or unattainable and they want it checked. They may want to reverse the charges. Or they may need an alarm call. 

Dialling 100 (for UK operator services) or 155 (for international operator services) takes them through to an experienced customer service agent who can help with a wide range of issues, including information about call charges and fault reporting. 

A ready-made solution

Operator Services is fully managed by us. There's no need for you to invest in any infrastructure, equipment or support resources. 

Complete confidence

Our Operator Services solution is not only high quality and reliable. It enables you easily and cost effectively to comply with your statutory obligations as a telephone service provider. 

Why BT Wholesale?

As one of the world's leading communications companies, we've been providing excellent operator services to millions of customers for many years. BT's Operator Services handles approximately 3 million calls a year presented to its four call centres. Our Operator Services solution enables you to provide your customers with exactly the same high standards of calling assistance that are available to any BT customer. 

Easy access to high-quality calling assistance. We make it possible. 

Find out more

To find out more about how Operator Services can help you deliver excellent service and achieve compliance, use the Contact Us page to email us or  arrange a callback. You can also call us on 0800 671 045 or email clientreception@bt.com.