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Coronavirus: Keeping your business connected

We’re working hard to keep the nation connected. That’s why we’ve introduced new products, offers and resources. All designed to make things that little bit easier for our channel partners.


The network to support home working

With home working increasing, you need to be confident you can keep connected. There’s more than enough capacity in our network to handle demand.

Our network is designed to handle a 17Tbps evening peak in consumer traffic, driven by data heavy activity such as video streaming or downloads. 

Work-related applications such as video calls only uses around a quarter of that - which is why we're confident we're able to support mass-scale home working. 


We’re here for you

Here are a few of the things we’ve done to help make this time a little easier.

  • Making 101 calls free, to take pressure off 999 emergency service.
  • Implementing 12 offers for our channel partners to support business continuity.
  • Keeping Critical National Infrastructure (CNI) connected, by prioritising any CNI activity and providing various offers.


Available offers

Offer name


Expiry date

More information

WHC Support Offer 2.0

- Waiving the £3,000 establishment fee for new customers.

- 50% credit back on WHC Core and SIP Mobile licences.

- Credit back for porting charges.

- Credit back for UC apps.

- WHC SIP Mobile User Licence at £1 per month.


31 March 2021

Find out more>


Early Termination Charges Offer

Claim back 50% of early termination charges

31 March 2021

Find out more>


Want to know more?

If you’ve been affected, please get in touch with your account manager. We’re on hand to support you and your business.

Latest updates will be sent via product and service briefings. Register to receive the briefings via My BT Wholesale.

You can also find general information about BT’s response to coronavirus on the BT Group site