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Coronavirus: We’re here to support your business

Last updated: [26/03/2020 15:30]


Considering the evolving situation around coronavirus (COVID-19), BT Wholesale would like to reassure you that the safety and welfare of our customers and colleagues  is paramount. As your channel partner, we’re committed to providing and maintaining our services and support.


We’ve put measures in place across the business so that we can deal with any issues arising as a result of the outbreak and we’re constantly reassessing our position as this situation evolves.


What does this mean for your business?

We have business continuity and incident management plans and processes in place, and we’re constantly reappraising our position as more information becomes available. Our plans include maintaining critical business processes as our first priority. We have certain responsibilities to support the UK Critical National Infrastructure whatever the incident or emergency.  


Your Account Manager can share with you our specific operational plans for our channel partners which detail how we’re supporting you and your teams across the Wholesale portfolio. This covers in more detail how we are managing staffing levels, making adjustments to mitigate any potential risk, how we’re equipping our teams with appropriate hardware and software to facilitate remote working outside of BT locations should this be necessary, and right through to how we propose to manage customer site visits should any be impacted through the virus.


Openreach closures and how it affects you

As you are aware Openreach have announced that no work will be carried out by engineers at customer premises, unless they’re part of the Critical National Infrastructure (CNI) of the U.K. This decision will impact the services we can provide, and certain products may not be available. This is an industry wide issue, not just affecting BT.


We understand this could cause problems for you, but we do have plenty of products that won’t require an Openreach engineer. Your Account Manager can help guide you through what may be the best option to support you over the next few weeks and until this situation changes.


For the latest updates on operational changes please keep reviewing the My briefings section on the BT Wholesale portal. We’ll keep you up to date with our plans as things develop. 

Our number one priority is to ensure that businesses and essential public services stay connected whilst protecting the health and wellbeing of our colleagues. We fully support Openreach’s decision, as this change will help protect us all.


We’re monitoring the capacity of our phone and internet services to handle an increase in home working and keep our networks running as normal. Our network is designed to handle a 17Tb/s evening peak in consumer traffic with daytime business use around only a quarter of that – which is why we’re confident we’re able to support mass-scale home working in response to coronavirus.  


Remote working during the coronavirus outbreak

We know coronavirus could be impacting your business and that following recent Government guidance you are likely to need to restrict travel for your teams and to work remotely. This is where technology can make the difference.


We’re helping customers by making sure they can continue to communicate and collaborate with colleagues, partners and customers – as if they’re still in the office. We’ve been upgrading network capacity, and implementing extra meeting and collaboration tools to meet this demand. Where there’s a need to implement or increase remote working, we’re making sure you have the right collaboration tools in place to support your customers. 


Remote working solutions for your customers

This month we’re offering a FREE 6-month WHC Foundational Licence, including UC add-ons, exclusively through BT Wholesale. This licence is available now to order. 

WHC is an easy to deploy cloud telecoms solution with no bespoke hardware needed meaning you have the tools you need to get a remote working solution in place quickly.

How to get your licence


How you can find out more

Your Account Manager is your first point of contact, and is well placed to answer any questions you may have. They can advise on providing critical services for your customers if appropriate. And if you’d like to take advantage of our remote working offer, they can help you do so. 


If you’re affected, please reach out to us. We’re on hand to support you and your business through what is likely to be a challenging period for us all.