We're here to help if you have a query about a broadband fault. Before contacting us, please read our FAQs and check for the latest updates on eCo Plus and the Openreach Fault Tracker.
If your query relates to a capacity, radius or authentication issue, please contact BT Wholesale.
For all other queries, we recommend you use the appropriate link to contact Openreach directly.
To speak to a BT Wholesale or Openreach adviser directly, please dial the number listed and choose the appropriate option
You may find the answer to your question here: Broadband faults FAQs
You may find the answer to your question here: Quality assure FAQs