ࡱ > # bjbjVV < < T % % % % $ I % O 0 $ ! l XD` % 0 O l " , O : SECTION 44. WHOLESALE BROADBAND SERVICES Part 3. Broadband Ancillary Charges SUB PART 2.1 : BT BROADBAND SYMMETRIC ANCILLARY CHARGES BT BROADBAND SYMMETRIC EUA SPEED RE-GRADE A one off re-grade fee that will be billed on the next billing cycle. Operative Date 08-09-2003 In any re-grade option a new minimum contractual term will apply. Operative Date 08-09-2003 For a re-grade to a higher bandwidth during the minimum period, the customer will not have to pay BT any outstanding minimum period rental charges for the original service. Operative Date 08-09-2003 For a re-grade to a lower bandwidth during the minimum period, the customer will pay BT any outstanding minimum period rental charges for the original service. Operative Date 08-09-2003 For BT Datastream Symmetric as a result of the end user speed re-grade the Symmetric Service Package will be upgraded to the new speed. This package will contain the same VC types and numbers as the original package, but will be configured at the new end user access speed. Operative Date 08-09-2003 Product Description Operative Date Re-grade/Admin Charge Exc VAT Broadband Symmetric EUA Speed Re- grade 08-09-2003 100.00 SECTION 44. WHOLESALE BROADBAND SERVICES Part 3. Broadband Ancillary Charges SUB PART 2.2 : BT BROADBAND SYMMETRIC ANCILLARY CHARGES BT DATASTREAM SYMMETRIC SERVICE PACKAGE RE-GRADES There will be a charge for re-grading or redirecting any Symmetric Service Package. Operative Date 08-09-2003 Product Description Operative Date Re-grade/Admin Charge Exc VAT Symmetric Service Package Re-grade 08-09-2003 70.00 SECTION 44. WHOLESALE BROADBAND SERVICES Part 3. Broadband Ancillary Charges SUB PART 2.3 : BT BROADBAND SYMMETRIC ANCILLARY CHARGES RE-GRADES FROM BT IPSTREAM OR BT DATASTREAM (ADSL) PRODUCTS TO BT BROADBAND SYMMETRIC PRODUCTS Where a customer chooses to re-grade their existing BT IPstream (ADSL) product to a Broadband Symmetric product, any remaining term on the BT IPstream (ADSL) product will be waived. Where a customer chooses to re-grade their existing BT Datastream (ADSL) product to a Broadband Symmetric product, any remaining term on the BT IPstream product will be waived. Where a Customer re-grades from an existing BT IPstream or BT Datastream (ADSL) product to a BT Broadband Symmetric product, full connection charges will apply for the BT Broadband Symmetric product. For details, please refer to Section 44 Parts 1 and 2 as appropriate. Operative Date 01-06-2004 SECTION 44. WHOLESALE BROADBAND SERVICES Part 3. Broadband Ancillary Charges SUB PART 2.4 : BT BROADBAND SYMMETRIC ANCILLARY CHARGES BT BROADBAND SYMMETRIC PRODUCTS DIAGNOSTIC CHARGE Where engineers are required to visit an End User due to the CPE not conforming with the recommendations in SIN's 404 and 405, BT Wholesale reserve the right to charge the Customer. Operative Date 08-09-2003 Product Description Operative Date Diagnostic Charge Exc VAT Symmetric Product Diagnostic Charge 08-09-2003 85.00 Ceases to be effective from Operative Date 01-04--2007(ADSL) and 01-06-2007 (SDSL) SECTION 44. WHOLESALE BROADBAND SERVICES Part 3. Broadband Ancillary Charges SUB PART 2.5 : BT BROADBAND SYMMETRIC ANCILLARY CHARGES BT BROADBAND SYMMETRIC CANCELLATION CHARGE Cancellation charges will be charged if the customer cancels any part of an order prior to the Original Order Date (ODD), or at any time after the ODD has been passed (i.e. in the event of re- appointments). A one-off charge, per service cancelled, as calculated from the table below will apply. Operative Date 30-06-2006 Working days before Original Order Date (ODD) Operative Date Charge Exc VAT 3 days or less 01-06-2011 316.37 4-5 days 01-06-2011 24.35 The full cost of any additional work, e.g. Provision of a Metallic Path Facility (MPF) which has been specifically incurred for the order by the time of cancellation, will be recovered in addition to the cancellation charge. Operative Date 08-09-2003 The customer may also incur an Abortive Visit Charge (AVC) if one or more site visits have been conducted prior to a cancellation of an order. Operative Date 08-09-2003 SECTION 44. WHOLESALE BROADBAND SERVICES Part 3. Broadband Ancillary Charges SUB PART 2.6 : BT BROADBAND SYMMETRIC ANCILLARY CHARGES BT BROADBAND SYMMETRIC ENHANCED CARE Symmetric Enhanced Care offers a 20 clock hour clear within BT Wholesale, a 3 hour response time and includes cover of the metallic path facility. Out of hours engineering visits to site may be used to complete a repair if unrestricted access is available. Operative Date 08-09-2003 These are supported by Service Level Guarantees. Operative Date 02-02-2004 Description Operative Date Charge Exc VAT (pa) Symmetric Enhanced Care Product 08-09-2003 300.00 Eligibility Operative Date 08-09-2003 BT Broadband Symmetric Enhanced Care is available, for an additional charge, on all the BT Broadband Symmetric End User Access products. Operative Date 08-09-2003 SECTION 44. WHOLESALE BROADBAND SERVICES Part 3. Broadband Ancillary Charges SUB PART 2.7 : BT BROADBAND SYMMETRIC ANCILLARY CHARGES INTERNAL SHIFT OF BT BROADBAND SYMMETRIC LINE An internal shift of an End User Line ordered by a customer will be priced according to the `shifts of business exchange lines', refer to Section 1. Part 12 Operative Date 08-09-2003 SECTION 44. WHOLESALE BROADBAND SERVICES Part 3. Broadband Ancillary Charges SUB PART 2.8 : BT BROADBAND SYMMETRIC ANCILLARY CHARGES ABORTIVE VISIT CHARGE BT reserve the right to raise the `Abortive Visit Charge' in the following cases :- Operative Date 08-09-2003 -When a BT Engineer attends an incorrect address as provided by the Customer. -When the site for installation does not meet the criteria as defined by BT as requirements for installing the service e.g. minimum space requirements, availability of power etc. -When a BT Engineer arrives to carry out the installation at the address provided by the Customer, but the End User no longer wants the installation completed. -When the End User has not agreed to a maintenance visit at the appointed time as agreed between BT and the Customer. -When entry is refused to the End User address, or no access can be gained, at the appointed time, as agreed between BT and the Customer. -When the Customer cancels an order for End User access on the Customer Confirmed Date (CCD). Description Operative Date Charge Exc VAT Abortive visit charge per attendance 05-11-2007 85.00 SECTION 44. WHOLESALE BROADBAND SERVICES Part 3. Broadband Ancillary Charges SUB PART 2.9 : BT BROADBAND SYMMETRIC ANCILLARY CHARGES SYMMETRIC SERVICE ADMINISTRATION CHARGE Where order details received from the Customer are illegible, materially incomplete, or incorrect, BT reserves the right to charge the Customer. 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