The SPHUR (Service Provider High Usage Reports) service allows access to a “High Roller” reporting system that will enable CPs to identify potential fraud risks, threats and bad debt. This enables Communications Providers to take positive action to reduce potential revenue loss. SPHUR provides CPs with the facility to analyse end user call data records (CDRs) to:
· Provide summary of call spend
· Identify highest usage CLIs (by volume, cost or duration)
· Investigate call traffic for any CLI
· Drill down to individual calls
CDRs are categorised by the following call types:
· Premium Rate
· International
· Mobile
· Miscellaneous
SPHUR is a web based application and can therefore be accessed over ADSL or any other Internet connection. Access is via BT’s iDesk and CPs will be required to sign an IT Legal Agreement prior to access to this facility. Support is available Monday-Friday, 08:00-18:00 (excluding Public and Bank Holidays) via the SPHUR Helpdesk on 08702 40 50 80, revenue.protection.team@bt.com.
There is an annual fee associated with this product and reports are produced based on CDRs as detailed in schedule 2 of the Conditions for Wholesale Calls Service. Please talk to your BT Account Manager for more information or contact the SPHUR Helpdesk on 08702 40 50 80”
