In a society that’s increasingly living life on the move, the ability to keep in contact with friends, family and colleagues who are trying to reach you is vital – even when away from home or the office.
Consumer and business customers are therefore looking to you as their fixed line telephone provider to provide simple-to-use, cost-effective and innovative answering solutions that don’t require the purchase of extra equipment and that also give them greater flexibility and convenience in choosing how they want to be alerted to new messages and how and when they access them.
With Voice Messaging, BT Wholesale provides you with the portfolio you need. Feature-rich and network-based, these services equip you to satisfy your customers’ demands and at the same time generate new revenues as a natural complement to your Wholesale Line Rental PSTN single lines or the PSTN ports of your Digital Home and Digital Business lines offerings:
• Wholesale 1571 – a chargeable unbranded messaging service that provides callers with the ability to leave a voice message when a line is engaged or unanswered. It It stores 10 messages for 20 days.
• Call Minder Standard – has Wholesale 1571 features plus the ability for the customer to record their own greeting message and to be alerted at their fixed phone by ring back or by text message to their mobile when new messages arrive. It stores 30 messages for 30 days.
• Call Minder Extension – has Call Minder Standard features plus 8 voice message mailboxes for individual family/team members and the ability to manage the message store using the phone keypad.
• Call Minder Premier – has Call Minder Extension features plus the option to record multiple greeting messages and store 50 fax messages and 50 voice messages per mailbox for remote download, with voice alerts when new messages arrive.
• Call Mapping - enables you to offer a voice messaging service to customers with BT PSTN lines. Incoming calls are automatically diverted on ‘busy’ and on ‘no reply’ to the Voice Messaging Service (VMS) platform where callers can leave a message.
This service is available only to Network Operators who have signed the Network Charge Control Standard Interconnect Agreement new Schedule 176 and meet the requirements of the Voice Messaging Service (VMS) Technical Information Document (Issue 2, October 1999-PNO-ISC/INFO/004 Section 7).
