When a communications network is mission critical, the highest levels of system availability and reliability are critical at all times too. This is precisely what BT Managed Maintenance is designed to deliver: the peace of mind that whenever there’s a problem with a PBX or a data network, wherever in the UK the problem occurs and at whatever time, it will be solved by experts without delay and with the least possible impact on the business. Our solution offers:
• Totally outsourced service – no need to employ expensive technical specialists in-house
• Complete, multi-skilled engineering capability for multi-vendor environments
• Large engineering workforce of 1900+ people, independently accredited by leading manufacturers: we have more Cisco- and Nortel-accredited engineers than anyone else in the UK
• Comprehensive choice of maintenance packages to meet all budgets, operational needs and business continuity strategies
• Simplicity – all maintenance needs covered by one contract, invoiced through one bill and delivered through a single point of contact
• Speed – responsive service through remote fault-finding and resolution wherever possible, 7 specialist service centres, fast delivery of spares from 24/7 stocking points and on-the-spot availability of personnel UK-wide
• Cost effectiveness – competitive pricing, discounts on longer term contracts plus the advantages of a unique scheme that rewards customer loyalty with points redeemable against equipment purchases
• Converged IP network consultancy – expert advice on the optimum migration path to accommodate changing corporate needs and evolving technologies
• Free maintenance cover for 90 days – providing extra reassurance for companies while working through their 90-day notice period with the incumbent contractor.
