Get to market faster and grow with lower capital expenditure costs by taking advantage of BT Wholesale's range of outsourcing solutions. As the UK's most experienced operator of large telecommunications networks, we have all the skills necessary to run your network most efficiently and enhance the service you offer your customers.

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Managed Services and Outsourcing

• Access Solutions Design
  

  Our Access Solutions Design service offers fast-provision access solutions, communication room design, resilience planning and advice on network development.

• BT Club Complete
  

  BT Club Complete

• BT MeetMe
  

  Providing instant virtual audio meetings, BT MeetMe enables you to set up a call for up to twenty people who simply have to dial a specific number to join in - no booking is required.

• BT QueueBuster
  

  A simple and effective solution enabling call centres to offer an automated call-back service that allows callers to maintain their position in the queue.

• BT Wholesale Assist
  

  A wide range of practical consultancy services to help you resolve business issues and create new opportunities.

• Blind and Disabled Directory Services - 195
  

  Use BT's 195 service to fulfil your requirement to provide a free directory information service and onward connection on request for customers who are blind or disabled to the extent where they are unable to use a Phone Book.

• Call Centre Solutions
  

  BT has a reputation for expertise in customer service by telephone across a wide range of market sectors - business and residential.

• Complete Outsourcing
  

  This totally outsourced network solution for Service Providers enables you to transfer the provision and maintenance of your customer network into BT Wholesale's expert hands.

• Contact Central
  

  This innovative solution equips you to transform your traditional call centre into a multimedia/multi-channel contact centre quickly and easily.

• Customer Network Design
  

  Our customer network design service offers Service Providers a comprehensive network design capability which can either be fully outsourced or used to support and enhance in-house design facilities.

• Design Services
  

  BT has a world-class track record of meeting the design needs of the telecommunications industry, all the way from products to accommodation and packaging.

• Directory Enquiries 118xxx
  

  A fully managed directory enquiries (DQ) service, available under your own brand with your own 118xxx number, covering both UK and international numbers.

• Directory Solutions
  

  Capitalise on the UK's most comprehensive number information database to provide your customers with accurate directory enquiry on your 118xxx number and value-added online and printed directories.

• Emergency Planning and Disaster Recovery
  

  Service providers can protect their networks and platforms with our comprehensive emergency planning and disaster recovery service which includes: Risk assessments.

• Emergency Services - 999
  

  A fully managed emergency assistance service that allows you to meet your regulatory obligations under contract schedule 125.

• IT Support Manager
  

  IT Support Manager

• Interactive Customer Messaging
  

  Interactive Customer Messaging

• Interconnect Testing
  

  The quality of the interconnections between Service Providers' networks and, in particular, the interconnections between these networks and BT's is critical to commercial success.

• Live Meeting
  

  Audio conferencing is a well-established method of holding meetings without the need to travel.

• Managed Asset
  

  Managed Asset is designed for owners of network infrastructures - cable, DSL or 3G - wishing to maximise revenues from multimedia digital content.

• Managed HR Services
  

  Outsourcing some of the standard human resource (HR) management functions will enable your HR team to focus on delivering higher-value services to your people.

• Network Inventory Management
  

  Cutting costs is likely to be one of your prime considerations in today's competitive marketplace and our Network Inventory Management solution is designed to help you do just that.

• Network Management
  

  You can trust the day-to-day running of your mission-critical core transmission and switching networks to BT Wholesale's cost-effective, fully managed outsourced network management solution.

• Network Monitoring
  

  Service providers can ensure that their data networks, routers and customer premises equipment (CPE) are monitored by the experts, 24/7, simply by outsourcing the task to our experienced engineers.

• Network Planning
  

  Our end-to-end network planning service can be either a fully outsourced solution or can support and enhance in-house planning capabilities.

• Network Regulation and Wayleaves
  

  This fully managed service offers expert consultancy, advice and support on all aspects of telecommunications regulations, as well as on negotiating and obtaining wayleaves - leaving Communications Providers free to focus on their core business.

• Network Resilience and Design
  

  Our network resilience and design service provides a step-by-step approach to ensuring that our customers' networks - and businesses - are as resilient as possible in the face of all threats.

• Network Safety Management
  

  Our network safety management service offers the full range of specialist skills required for the safe running of all aspects of a communications network, including structures, underground infrastructure and street furniture.

• Office Anywhere
  

  Office Anywhere is a fully managed service enabling you to provide a fast, simple and affordable way to make any place a workplace.

• Operator Services - 100 & 155
  

  This service enables you to give your customers a unique level of operator assistance and customer service - but through a 24/7 fully managed outsourced solution that requires no major investments in resourcing, management and accommodation.

• Outsourced Network Maintenance
  

  Available UK-wide, our outsourced network maintenance service enables Communications Providers fully to outsource their mobile base stations and switch maintenance to an expert BT engineering team.

• Outsourced Retail Billing
  

  Outsourcing your customer billing operations to BT Wholesale enables you to take advantage of the economies of scale we can deliver, along with the experience and capabilities that come from successfully handling around 195 million bill payments a year.

• Payphone Access
  

  This service offers all qualifying payphone operators access to BT's network on payment of a Payphone Access Charge (PAC) management fee.

• Power Technology and Cooling Systems
  

  This service offers BT's expertise in and support for all activities relating to power and cooling systems for networks, including: Power system analysis and investigation.

• PowerPressed
  

  PowerPressed

• Project & Programme Management
  

  Whatever your plans for your network, this service provides you with all the assistance you are likely to need for the expert commissioning and management of any major project or programme involving significant investment.

• Radio Solutions
  

  For Service Providers with their own private microwave and public mobile radio infrastructure, this service provides essential comprehensive support for all aspects of its development, management and maintenance, including: Site surveys (radio frequency and line of sight), systems design, path planning and spectrum management.

• Resource Provisioning Management (RPM)
  

  Our Resource Provisioning Management (RPM) service enables you to manage the expert provisioning of all your customers' accounts automatically and securely.

• Satellite Technical Services
  

  If your network development plans include the use of satellites, this service can provide you with the expertise you need for: Technical reports.

• Smart Numbers
  

  A service that gives you a single telephone number that allows connection to users wherever they happen to be.

• Testing and Evaluation Consultancy
  

  If Service Providers are to drive up revenues and deliver new services that work first time, cost effectively and to the satisfaction of their customers, they need confidence on three key points - equipment inter-operability, end-to-end service assurance and optimal configuration.

• Text Direct Service
  

  This service enables you to give your customers a unique level of operator assistance and customer service - but through a 24/7 fully managed outsourced solution that requires no major investments in resourcing, management and accommodation.

• Transmission Network Management
  

  Ensuring that your network is managed effectively and efficiently is vital to generating maximum possible revenues.