Dealing with IT problems can be a costly business. Finding the right solution quickly demands time, energy and resources you can ill afford to invest – and the longer your PCs are out of action, the more your business continuity is at risk. Yet it isn’t usually viable for most small to medium-size enterprises to have their own in-house experts or external consultants standing by for the moment something happens.
BT Wholesale brings you the complete and cost-effective answer to your needs with IT Support Manager: the support service that gives you the attention and the skills of a dedicated team on call throughout every business day to remotely diagnose and resolve IT issues fast. The service offers:
• Speed – remote diagnostics and repairs mean problems can often be dealt with instantly with less need for site visits and call out charges.
• Cost effectiveness – a fixed monthly fee of £10.00 a month (excl. VAT) for each PC covered. A ‘service on-demand’ service is also available at £25.00 (excl. VAT) per incident.
• Dedicated team – no long call centre queues and calls are charged at local rates.
• Availability – on call for 12 hours every working day, Monday to Friday.
• Unlimited support – no restrictions on the number of calls made to the service or the length of each call.
• Comprehensive coverage – supports not only Windows Operating System and Microsoft Office applications but also hardware and broadband connectivity issues and new IT installation needs.
