BT has a reputation for expertise in customer service by telephone across a wide range of market sectors - business and residential. This expertise and all the essential call centre infrastructure required are available as a complete outsourced solution. The solution operates under your brand and provides the highest level of professional customer care. Call Centre Solutions offer:
- Customer-tailored facilities on a permanent, short-term or temporary basis.
- Full resourcing and management.
- High-quality, highly-trained personnel with a strong customer care ethos.
- UK-wide points of presence.
- Salutations in your own brand.
- Total systems, processes, interface arrangements, monitoring and management reporting data.
Typical applications include:
- Customer information and advice.
- New customer registrations.
- Customer service.
- Fault reporting.
- Product and service sales.
