This simple and effective solution enables call centres to offer callers an automated call-back service so they can keep their place in the queue without having to wait on hold. When a caller gets to the front of the queue, they get a call that then presents them to the agent in the normal way.
BT QueueBuster offers:
- Improved customer experience - reduces abandoned calls and customer frustration.
- Improved agent productivity and satisfaction and therefore improved potential revenue.
- Flexibility - the service is platform independent and easily and rapidly installed on all switches.
- Minimal integration required - does not jeopardise any mission-critical systems that happen to be running.
- Multiple queue functionality - allows flexible approach to managing different queues.
- No agent training or familiarisation needed.
- Customer satisfaction - in a recent survey, 88% of callers said that a company offering BT QueueBuster cares about its customers.
