BT Wholesale

Emergency Services - 999

Enquire Forward

Meet your regulatory obligations under contract schedule 125 with this fully managed emergency assistance service. It offers you:

  • A highly experienced, world-class BT team who handle emergency calls 24/365.
  • We answer 99% of calls within 15 seconds.
  • Automatic prioritisation of all emergency calls.
  • Matching of phone numbers to postcodes and mobile calls to cell sites to speed up emergency response.
  • Compatibility with the Enhanced Information Service for Emergency Calls (EISEC) system - automatically forwards name and address information to emergency control centres.
managed services outsourcing
Product Information

product information

999/112 Product Definition
Download this article as doc (508 KB)

UPDATED 08/10/2008

User Handbook
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UPDATED 26/05/2009

999 Emergency File Format Issue 1
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UPDATED 27/10/2009

999 Emergency File Format Addendum 1 to Issue 1
Download this article as pdf (52 KB)

UPDATED 27/10/2009