System briefings
05 Jul 2007
Change to Online Support on BTWholesale.com
As part of our ongoing commitment to provide excellent customer service, BTWholesale.com will shortly be implementing a new, improved version of our online support tool, SmartAgent.
SmartAgent is an interactive tool which allows you to navigate to information you require. Simply ask SmartAgent a question and it will re-direct you to the BTWholesale.com page containing the relevant information to resolve your query.
We appreciate that it’s vital our customers are able to find the right information, first time, every time, so SmartAgent will be constantly monitored and updated to ensure that it is always as accurate and up to date as possible, and by analysing SmartAgent usage, ensure it contains the data that’s most important to you.
The Knowledge Base FAQ tool which you may have encountered previously at http://btwholesale.custhelp.com will be wholly replaced by the SmartAgent capability with effect from 30th July 2007 and links to the Knowledge Base will be removed.
If you have bookmarked links to the Knowledge Base, please replace them with links to SmartAgent , which can be found at: www.btwholesale.com/smartagent
If you’ve not already done so, you can get the best use of SmartAgent by registering with BTWholesale.com at www.btwholesale.com/register and applying for access to the Broadband Secured Content.
more System briefings
- UPDATED 03/06/2008Broadband Systems Emergency Planned Outage
BTWholesale will be undertaking Planned Works on their B2B XML Provision & Repair Gateway for 21CN WBC and 20CN IPStream products - between 00:01hrs - 07:00hrs on Sunday 15th June 2008.
- UPDATED 29/05/2008BTWholesale.com - Emergency Planned Outage (01:00hrs - 02:45 Sunday 1st June 2008)
BTWholesale will be undertaking an Emergency Planned Outage on BTWholesale.com between 01:00 hrs to 02:45 hrs on 01/06/2008.
During this time, access to btwholesale.com and all associated applications will be unavailable.
- UPDATED 14/05/2008eCo Repair Planned Outage - 21/06/2008
BTWholesale will be undertaking Planned Work on one of our backend systems which will effect eCo Repair between 21/06/2008 20:00- 20:05 and 21/06/2008 22:30- 22:35 hrs, this work involves a 5 minutes no service at the start & end of the change.
- UPDATED 09/05/2008Fault Diagnostics Planned Outage 17/05/2008
BTWholesale will be undertaking Planned Work on Fault Diagnostics between 17/05/2008 03:00 and 17/05/2008 07:00 hrs.
During this period the RRT tool will not be available, however users will still have access to all other diagnostic functionalities.
- UPDATED 16/04/2008Fault Diagnostics Planned Outage
BTWholesale will be undertaking Planned Work on Fault Diagnostics on 27/04/2008 00:00 and 27/04/2008 02:00 hrs, this includes 30 min contingency. During this period some of the diagnostic tools will not be available.
BTWholesale regrets any inconvenience this essential maintenance may cause our Customers.
- UPDATED 10/01/2008B2B and BT Wholesale Portal Fault Diagnostics Emergency Outage
BTWholesale will be undertaking Emergency Planned Works on one of the systems which interfaces with the B2B XML Fault Diagnostics and the BTWholesale Fault Diagnostics Portal on 16/09/2007
- UPDATED 29/08/2007Fault Diagnostics Agreed Weekly Maintenance Outage - 02nd September 2007
BTWholesale will be undertaking the agreed weekly maintenance outage on Fault diagnostics between 02/09/2007 00:01hrs and 02/09/2007 05:00hrs.
- UPDATED 20/08/2007BTWholesale.com Planned Outage Reminder (Sat 25th - Monday 27th August 2007)
Further to our email to you on 26th July please be advised that BT will be carrying out Planned Works to upgrade BT’s operating systems. The original outage schedule has been reviewed to minimise impact to customers.
- UPDATED 26/07/2007BTWholesale.com Planned Outage (Friday 24th August 2007 22.00hrs - Monday 27th August 2007 06.00hrs)
Please be advised that BT will be carrying out Planned Works to upgrade BT’s operating systems between Friday 24th August 2007, 22.00hrs – Monday 27th August 2007, 06.00hrs.
- UPDATED 05/07/2007Change to Online Support on BTWholesale.com
As part of our ongoing commitment to provide excellent customer service, BTWholesale.com will shortly be implementing a new, improved version of our online support tool, SmartAgent.
- UPDATED 30/04/2007BTWholesale.com 2hr Weekly Maintenance Slot to Move
To ensure good stability and performance of www.btwholesale.com and its hosted applications
