System briefings

BTWholesale will be undertaking Planned Works on their B2B XML Provision & Repair Gateway for 21CN WBC and 20CN IPStream products - between 00:01hrs - 07:00hrs on Sunday 15th June 2008.

BTWholesale will be undertaking an Emergency Planned Outage on BTWholesale.com between 01:00 hrs to 02:45 hrs on 01/06/2008.

During this time, access to btwholesale.com and all associated applications will be unavailable.

BTWholesale will be undertaking Planned Work on one of our backend systems which will effect eCo Repair between 21/06/2008 20:00- 20:05 and 21/06/2008 22:30- 22:35 hrs, this work involves a 5 minutes no service at the start & end of the change.

BTWholesale will be undertaking Planned Work on Fault Diagnostics between 17/05/2008 03:00 and 17/05/2008 07:00 hrs.

During this period the RRT tool will not be available, however users will still have access to all other diagnostic functionalities.

BTWholesale will be undertaking Planned Work on Fault Diagnostics on 27/04/2008 00:00 and 27/04/2008 02:00 hrs, this includes 30 min contingency. During this period some of the diagnostic tools will not be available.

BTWholesale regrets any inconvenience this essential maintenance may cause our Customers.

BTWholesale will be undertaking Emergency Planned Works on one of the systems which interfaces with the B2B XML Fault Diagnostics and the BTWholesale Fault Diagnostics Portal on 16/09/2007

BTWholesale will be undertaking the agreed weekly maintenance outage on Fault diagnostics between 02/09/2007 00:01hrs and 02/09/2007 05:00hrs.

Further to our email to you on 26th July please be advised that BT will be carrying out Planned Works to upgrade BT’s operating systems.  The original outage schedule has been reviewed to minimise impact to customers.

Please be advised that BT will be carrying out Planned Works to upgrade BT’s operating systems between Friday 24th August 2007, 22.00hrs – Monday 27th August 2007, 06.00hrs.

As part of our ongoing commitment to provide excellent customer service, BTWholesale.com will shortly be implementing a new, improved version of our online support tool, SmartAgent.

To ensure good stability and performance of www.btwholesale.com and its hosted applications