System briefings

26 Jul 2007

BTWholesale.com Planned Outage (Friday 24th August 2007 22.00hrs - Monday 27th August 2007 06.00hrs)

Please be advised that BT will be carrying out Planned Works to upgrade BT’s operating systems between Friday 24th August 2007, 22.00hrs – Monday 27th August 2007, 06.00hrs. 

For most users of btwholesale.com there will be no impact from the outage, however, please ensure you or your technical contact acknowledges the following:

During this time, work will be undertaken to upgrade the www.btwholesale.com portal to support higher levels of availability and service.  As a part of this upgrade the Public DNS records for the platform will be changing to a new IP address.  The following Domains will have their records modified.

www.btwholesale.com
www.btwholesale.co.uk
www.fixedtext.com

To facilitate the change, the following changes will be made to these DNS A-records:

On Friday 24th August the IP address will be changed from 62.172.198.77 to 62.239.224.3   

There is a potential case where customers, who have private (company or ISP) DNS caches which do not obey the Time to Live (TTL) directives, may continue to hold the old IP address. This would be the case until such caches are either flushed or expire and the new IP information is propagated.

Those customers with private caches with their own Time to Live directives should ensure the caches are flushed after the cutover period.

Customers who have hard-coded the IP information of www.btwholesale.com in any of their applications, browsers, search engines or robots will need to ensure that they are updated to reflect the new IP information.

Some Personal Computer Operating Systems have DNS resolver caches (e.g. Windows XP) which may not update the IP address associated with the DNS record – the length of time for entries in the resolver cache depends on settings within the Windows registry. During the above upgrade process we will support both IP addresses

Further Information

During this time, access to www.btwholesale.com and all associated applications may be disrupted, therefore please use the alternative methods of access for the following applications:

eCo Repair
https://ecorepair3.btwholesale.com/login.aspx or https://ecorepair4.btwholesale.com/login.aspx. Please Note: When using the alternate logon you will be required to request a new password (this can be done by clicking request password link below the password entry field) as your www.btwholesale.com password will not be valid here.

Broadband Availability Checker
https://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome
 
BBCR
https://www.btwholesale.com:8443/bbtcr/login.jsp?serverURL=http://reportserver.nat.bt.com:8000
 
BT Wholesale regrets any inconvenience this essential upgrade work may cause our Customers.

NOTE:

This above upgrade work is subject to successful performance testing.  If any of the tests produce a negative result this work will be suspended.