CPS Briefings
25 Jul 2007
New CPS Service Centre - CPS028/07
Following an operational and organisational review of the Carrier Pre Select work area it has been decided to relocate this work to the Chester Service Centre. The primary reasons for this action are to:
- Ensure CPS work is located in a Service Centre where access to systems is available to a significant group of advisers to maintain appropriate resource levels. It is also necessary to maintain Equivalence of Inputs in a compliant way as part of the BT Undertakings.
- The move will enable synergy with other organisation changes planned for the deployment of a 21st Century Network centre of excellence incorporating the CPS CSC.
- The move will locate the CPS work at the centre of excellence where all voice service needs will be met following phased bulk migration to the new operating platforms.
It is recognised that for a period of 15 months the Gatwick team have built good working relationships with Industry and this move is key to the future growth and development of BT Wholesale Service and the CPS product. The BT Wholesale Service organisation, wish to assure Industry that the migration should be transparent to CPSOs. The plans BTW have been put in place should achieve this migration with no perceived (or measured) degradation of service offered to Industry.
To that end, following initial training of the Chester team, parallel working has been taking place with the Gatwick people. Gatwick people are also working in Chester to ensure the new team are as fully prepared as possible for this move of work.
Therefore, from 0800 on Tuesday 31st July 2007, BT Wholesale Service will manage incoming calls from CPSO's from Chester. From this point the current Gatwick Service Centre will no longer be responsible for receiving service related queries relating to the CPS product but will have Gatwick people available in Chester for a short period to resolve any complex queries and who will also be available to Chester for a short period after this date in a support role.
The new Chester CPS Helpdesk will continue to:
- Open Monday to Friday 08:00 hours to 17:00 hours
- Continue to Operate on 08702 411419
- Receive e-mails to - cps.carrier@bt.com
In support of the recent decision of the ODM forum to move to full electronic working the new postal address will not be highlighted in this communication.
more CPS Briefings
- UPDATED 02/07/2008New DEDS Fault Reporting Process for CPSOs REF: 131/08
BT Wholesale has produced a new process and guidance document, on how to identify and report DEDs faults.p>
- UPDATED 30/04/2008Meeting to discuss CPS provisioning process on Centrex Products REF: 117/08 BT Wholesale will be holding a meeting to which all CPSOs are invited to discuss issues with the current CPS provisioning process on Centrex Products.
- UPDATED 04/04/2008Change of date for CPS Gateway planned outage on the 6th April 2008 REF: 113/08
BT Wholesale planned to carry out a software change to the CPS Gateway to enable BT Wholesale to provide CPS on Featureline installations built on WLR3 access lines on the 6th April 2008. This work is now planned to take place on Sunday 13th April 2008.
- UPDATED 28/03/2008Changed dial in details for Monday 31st March REF: 108/08
Please note that the dial-in details for the Industry call at 11.30am Monday 31st March 2008 has changed to 0800 032 1608 pin 7150076#.
- UPDATED 27/03/2008Update on Re-platforming of Current CPS Gateway REF: 107/08
Due to technical issues the re-platforming of the CPS Gateway was not completed over the Easter weekend. These issues have now been resolved and the planned migration of the CPS Gateway to a new platform utilising updated hardware and software has now been re-scheduled for the weekend of the 29th and 30th March 2008.
- UPDATED 14/03/2008Urgent Update on Re-platforming of Current CPS Gateway Ref: 101/08
This briefing is an update to recent briefings detailing BT Wholesale’s planned migration of the CPS Gateway to a new platform.
- UPDATED 12/03/2008Billing Outage Notification REF: 097/08
Please note the enclosed billing outages, planned for 2008.
- UPDATED 05/03/2008Update on Re-platforming Correction Notice REF: 092/08
On March 4th 2008 a briefing was issued (091/08) containing incorrect conference numbers and starting time for the conference call on Monday 17th March, please see the updated audio information enclosed.
- UPDATED 04/03/2008Update on Re-platforming of Current CPS Gateway REF: 091/08
Further to the recent briefing (ref: 081/08) relating to the BT Wholesale plan to migrate the CPS Gateway to a new platform utilising updated hardware and software.
- UPDATED 29/02/2008Advance notification of a CPS Gateway planned outage REF: 090/08
BT Wholesale is planning to carry out a software change to the CPS Gateway to enable BT Wholesale to provide CPS on Featureline installations built on WLR3 access lines. The work is planned for Sunday 30th March 2008.
- UPDATED 15/02/2008Update on Re-platforming of Current CPS Gateway REF: 081/08
Further to briefing (078/08) relating to the BT Wholesale plan to migrate the CPS Gateway to a new platform.
- UPDATED 07/02/2008Re-platforming of current CPS Gateway REF: 078/08
BT Wholesale is planning to migrate the CPS Gateway to a new platform utilising updated hardware and software.
- UPDATED 19/12/2007Outage Briefing REF: 06707
Please note that there are further billing outages planned for 19th January, 15th and 16th March 2008.
- UPDATED 19/10/2007Incorrect CPS Orders Rejections – EC77 REF: 53/07
An error has been identified within the systems estate that has resulted in a number of invalid rejections of CPSO requests in relation to WLR 3 lines.
- UPDATED 10/10/2007Outage Briefing REF: 04807
Please note that there is a further billing outage planned for 17th to 18th November and 8th December 2007.
- UPDATED 03/10/2007CPS Change of Address. New Number and Retailed ID to Losing CP REF: 039/07
This briefing is a reminder to all CPSOs that BT Wholesale will be introducing a new functionality to the CPS Order Gateway on 8th October 2007.
- UPDATED 09/08/2007Outage Briefing - REF 03207Please note that there is a further billing outage planned for Saturday 13th and Sunday 14th of October 2007 in order to implement new software releases.
- UPDATED 03/08/2007Change in Escalation Contacts - REF 02907As the result of the move of CPS work to the Chester Service Centre on the 31st July 2007 the escalation contact names and numbers have now changed
- UPDATED 25/07/2007New CPS Service Centre - CPS028/07
Following an operational and organisational review of the Carrier Pre Select work area it has been decided to relocate this work to the Chester Service Centre.Following an operational and organisational review of the Carrier Pre Select work area it has been decided to relocate this work to the Chester Service Centre.
- UPDATED 23/07/2007Planned Billing Outages - CPS016/07
Please note that there is a further billing outage planned for 15th September 2007 and 16th September 2007 in order to implement new software releases. Following this outage it is expected that the Daily Call Records will be made available by 24.00 hours on the Saturday. A confirmation of these outages will be sent nearer the time. This will only impact on the availability of the Daily CDR files; DEDS will be accessible as normal.
