November 2006
30 Nov 2006
BT Undertakings Complaints/Issues Process - WC023/06
BT is interested in hearing from Communications Providers (CP) at any time when they are concerned about or not satisfied with the way in which BT is delivering or complying with the BT Undertakings.
In order to register a complaint with BT the CP should get in touch with their Account Manager or usual single point of contact. They will arrange for the complaint to be recorded and investigated as appropriate. BT will endeavour to acknowledge receipt of the issue or complaint within two working days and we will keep you appraised of progress on a regular basis. Processes have been put in place to ensure that all such complaints are tracked by our Group Compliance team, who are part of our Internal Audit division.
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more November 2006
- UPDATED 30/11/2006BT Undertakings Complaints/Issues Process - WC023/06
BT is interested in hearing from Communications Providers (CP) at any time when they are concerned about or not satisfied with the way in which BT is delivering or complying with the BT Undertakings.
- UPDATED 14/11/2006Realignment Of The BT Price List And SPPL - WC022/06
BT would like to advise that we are amending our published charge bands on the Service Provider Price List (SPPL), to reflect the Charge Bands currently published on the BT Price List.
- UPDATED 08/11/2006New Look Price Lists - WC021/06
BT would like to announce some changes we have made to both the Carrier Price List (CPL) and the Service Provider Price List.
- UPDATED 01/11/2006Planned Outage On WCLI Order Gateway - WC020/06
We would like to advise you that no Wholesale Calls orders will progress through the BTwholesale.com Order Gateway from 0000 hours to 0700 on Sunday 5th November due to an internal system migration.
