Interconnect FAQs

We have put together a list of frequently asked questions below. If you need to contact us for further information, please see our contact details on the right.

I am a BT Retail customer. What do I need to consider?
You don’t need to worry - interconnection between the BT network and that of another operator is managed by BT Wholesale.

I want to connect my network to the BT network. What do I need to take into account?
There are a number of technical and commercial steps that you have to take before interconnection can go ahead. Please contact us to discuss this process in more detail.

What are the industry timescales for interconnection?
There is an agreed contract for interconnection, used throughout the industry, and this has full details of the various timescales that apply to different scenarios.

Typically, however, it takes nine months for a new interconnection, from initial request to ready-for-service.

We can provide temporary alternatives while an interconnection is established. Please contact us to discuss further.

How can you help me with my interconnection to the BT network?
Interconnection is complex and we can help by providing consultancy, coaching or alternatives to the process. Please refer to the Interconnect Consultancy link on the right to view further information.

I am an existing customer considering major changes. How can you help?
Please talk to your commercial and technical account managers who are in a position to advise you in detail. We can also provide consultancy or outsourcing of your requirements.