BT Wholesale Applications
Best Practice Guides are being introduced to provide additional support to our customers by helping to improve understanding of BT Wholesale systems / applications and the information that is available on them. BT Wholesale is proactively identifying potential problem area’s (customer driven or BT Wholesale driven) and providing the appropriate level of guidance to improve the customer experience.
The Best Practice Guides have been designed to satisfy the learning requirements of our application users (new & existing users) and offer a fresh approach to online information promoting accelerated learning. These Best Practice Guides can be used as a companion document to complement existing publicised Training for BT Wholesale applications – This includes online CBT’s, Training Documentation and application User Guides.
As we design and publish additional guides they will provide BT Wholesale application users with a portfolio of Best Practice Guides that can be easily accessible from this web page.
The content of the Best Practice Guides are subject to change as the documents will be updated as necessary. Please access this page regularly to ensure you have the latest version.
If you would like to suggest content for additional Best Practice Guides for BT Wholesale applications, please submit your suggestion detailing what you would like it to cover to the following email address: crm.cbsystems@bt.com
APPLICATION TRAINING
To find out more information about training for a specific application, please click on the application link within the ‘Related Links’ section. (top right of this page) Alternatively you can click on the ‘Can we help?’ link where you can search for training information for a specific application.
DOWNLOAD
- IPstream Advanced Services IFR Best Practice Guide
- This Best Practice Guide provides an overview of the Advanced Services Intelligent Fault Reporting (IFR).
(534 KB)- 04/03/2008
- Enablement of CP End Users Best Practice Guide
- This best practice Guide provides an overview of the enablement of CP end users on end user speed control.
- (873 KB)
- 21/02/2008
- BBCR Order Flow Best Practice Guide
- Issued 08/10/2007
- (139 KB)
- 08/10/2007
- eCo Repair Circuit Details
- This best practice Guide provides an overview of the new expand circuit details view on eCo Repair
- (200 KB)
- 29/06/2007
- eCo Repair Update Summary & Required Information
- This best practice Guide provides an overview of the new Update & Customer Required Information features
- (254 KB)
- 29/06/2007
- eCo Repair Narrowband Quick Test
- This best practice Guide provides an overview of the new Narrowband Quick Test Function on eCo Repair
- (263 KB)
- 29/06/2007
- CP Migrations and Cease Types BPG Issue 7
- This Best Practice Guide is designed to give Broadband Communication Providers an overview of the Broadband CP Migration process and Cease Types.
- (720 KB)
- 19/03/2008
- eCo Repair for Private Circuits
- Overview of the Tests & Checks that can be performed when Customers are reporting problems with their service
- (122 KB)
- eCo Repair Looping Guide - Issue 2
- Overview of the Tests & Checks that can be performed when Customers are reporting problems with their service
- (319 KB)
- 29/06/2007
- BBCR Administration Best Practice Guide Issue 1
- This Broadband Customer Reporting Administration Best Practice Guide provides an overview of the functions that can be carried out by users with an ‘Administrators’ profile.
- (206 KB)
- Downloading BBCR Reports Best Practice Guide Iss 1
- This Best Practice Guide covers how to download BBCR reports for using off line.
- (389 KB)
- BBCR Dashboard Best Practice Issue 3
- Best Practice Guide for the BBCR Dashboard showing you key functionality & navigation. Issue 3 August 2007
- (443 KB)
- Fault Diagnostics Best Practice
- Best Practice Guide for Fault Diagnostics provides Hints & Tips on using the Diagnostic Tools as well as a description of the tool and a guide of when to use it. Issue 2 August 2007.
- (137 KB)
- 19/08/2007
- Order Delay Reason Best Practice
- Best Practice Guide for Order Delay Reason provides an overview of the changes and improvements to the order delay reasons for DSL orders. Issue 1 September 06
- (146 KB)
- Useful BBCR Reports BPG Issue 2
- Best Practice Guide on reports within BBCR. Issue 2 August 2007
- (148 KB)
- 06/09/2007
