Strong track record: we’re serious about wholesaling
• We provide network services and solutions for 600+ fixed and mobile operators and Service Providers. That’s virtually every company in the UK communications marketplace.
• Our network offers you and your customers connectivity UK-wide and to 230 countries throughout the world.
• We’ve helped to put the UK ahead of all the other G8 nations in Broadband availability with 99.8% population coverage.
Commitment: investing billions a year in your future success
• We’re investing £3 billion a year in network and infrastructure – plus several millions more in providing and maintaining services. That’s more than the Government invests annually in motorways and trunk roads.
• We’re the key drivers and investors behind 21CN: the most radical, ambitious and far-reaching next generation network transformation programme that’s happening anywhere in the world today.
Innovation: constantly creating fresh ideas to inspire your customers
• Through 21CN we’re aiming to cut the time required to take a concept from idea to launch from 18 months to just 6 months.
• In direct response to customer demand, we’re launching Interactive Customer Messaging (ICM) innovations such as SMS messaging, interactive voice messaging, content streaming for gaming, video instant messaging and converged VoIP services for you to take to market under your own brand.
• Our innovations to date have won no fewer than 10,000 patents in the field of ICT alone.
Partnership: understanding your business, your market and your challenges as clearly as you do
• Our account teams work inside customers’ organisations to observe issues and proactively seek out solutions.
• We champion your cause through our membership or close involvement in over 50 standards bodies and industry forums in the UK.
Unparalleled capability: big enough to match all your growth ambitions
• With 5500 exchanges we’re the only UK network provider that can provide you with truly national reach.
• 21CN new wave, Broadband, white label products, managed business solutions and convergence services: they’re just some of the products and services you’ll find in a huge portfolio that you can use to differentiate yourself from your competitors.
Customer experience: dedicated to delivering the best to you – and to your customers
• We conduct customer satisfaction surveys regularly – and act on the feedback you give us.
• We’re aiming for an industry-leading customer experience that puts 20 customer satisfaction points difference between us and our nearest competitors.
• We’ve provided our customers with improved online services for placing orders, reporting faults and carrying out testing, diagnostics and repairs.
• We’ve set up consultation programmes such as Consult21 and Interlock – enabling you to influence our future and your own.
