The BT Undertakings Complaints Process

BT has put in place processes to ensure that any complaints raised by Communication Providers in relation to the Undertakings are managed effectively.

Issues relating to BT Wholesale or other areas of BT should be sent to compliance@bt.com.

Issues relating specifically to Openreach should be sent to equivalence@openreach.co.uk

If you remain dissatisfied with the resolution of a complaint that you have raised regarding the Undertakings, you can contact the Equality of Access Board (EAB) at eao@bt.com. Details of the EAB and the complaints handling arrangements can be found at www.bt.com/eab.
The role of the EAB is to monitor, advise and report on BT’s compliance with the Undertakings.