BT Wholesale

Customer Training

This online training system gives Service Providers the knowledge to deal confidently and effectively with end user queries and help to reduce the volume of order rejections. These courses are highly interactive, graphical and easy to run and Service Providers are able to quickly bring all their staff up to a common level of understanding and knowledge.

Courses can be run from beginning to end in a sequential fashion or users can use the menu to navigate to a specific topic for a quick refresh. Tracking of course completions and exam results is available to the Service Provider's system administrators.

The training system currently contains the following courses;

  • Fixed Service Provider Market - general overview
  • Wholesale Access - product training, 3 versions, Sales Service and General
  • eCo Repair - application training
  • SPG ISDN 30e - application training
  • SPG ISDN 30 DASS - application training
  • SPG Digital System & Digital Standard - application training
  • SPG Digital Home & Digital Business - application training
  • SPG WA BUS/RES Single Line - application training
  • SPG WA BUS Multi Line - application training
  • SPG Common Screens - application training

How can I access it?

If you already have a user account set up for the training system please click on the Customer Training link.

Access will be via the Service Provider pages on www.btwholesale.com and each user must have a user account set up. To ensure a smooth set-up, customers should nominate a training representative as the single point of contact in their organisation to coordinate all access requests.

BT Wholesale Commercial Managers are contacting their customers directly to arrange the set-up of user accounts and coordinate activities with the training representative for this first package. In due course the training representatives will be trained so that customers can take on their own user account administration and tracking/reporting.

Minimum PC specification:

Windows 98SE/2000/XP

Pentium II 400 Mhz processor (minimum); Pentium III 900 Mhz processor (recommended)

16MB Graphics card (32Mb recommended) capable of 32 bit colour

32Mb RAM (64Mb recommended)

cFlash 6.0 player *

Internet Explorer 5.0

56k connection (Broadband or LAN – 256k recommended)

 

* To run the training packages users require the latest copy of Macromedia Flash. To download this please click on the macromedia link and follow the instructions.

Queries

Please contact your company's Training Representative or your BT Commercial Manager on serviceprovidercommercial@bt.com

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