BT Wholesale

What is BT"s 21st century network programme?

BT is developing a 21st century network (21CN). Our aim is to create a truly customer-focused network, operating at best cost, which enables communications in a range of formats across an IP-based network. It is an immense task, and it demonstrates our determination to look ahead, both for the sake of our wholesale and retail customers and our own needs. The new network will provide flexibility - including mobility - and personalisation so that customer communications are seamless, offer multi-device capability and secure communications.

What are the drivers for 21CN which will benefit customers?

The 21CN programme has three key objectives:

• to transform the customer experience

• to increase our speed to market

• to become a cost leader And we are seeking to achieve these all at the same time. The results of our drive to build a 21st century network will be radical improvements in the range, scope and interoperability of products and services for our customers.

What will be different about the 21st Century Network?

Over the years BT has developed a vast range of separate products and services using different technologies as they have become available. But these haven’t always been integrated - each has had its own systems and service support and they do not share a ‘look and feel’. We are transforming these legacy networks into a simpler and more powerful single network. This will provide a platform for a full portfolio of new services while continuing to support our traditional services. The new network will have fewer switch, hub and router components and its topology will be fashioned by advances in fibre optic technology.

How long will this network take to build?

In June 2004, BT announced a five year programme to underpin the next generation of converged, multimedia communications services. The early stages include the initial migration of PSTN to an IP network and a deep fibre trial. Existing network and systems investment is aligned to the 21CN programme.

How much will 21CN cost BT?

Capital expenditure for BTs 21CN programme will come from BT’s network investment budget of £3billion per annum. Some two-thirds of the annual spend is directed to 21CN and other new and intermediate technologies and this proportion is expected to increase. 21CN will also address the need to cut operational costs.