What is 21CN?
21CN is the name given to BT’s 21st century network programme. Recently, BT set out a timetable for implementing its vision of a 21st century network - a truly customer-focused network enabling communications in a range of formats across an IP-based network.
It is a time of great change and opportunity in the telecoms industry with the move to broadband and the growth of convergence. Making the most of the commercial opportunities requires an infrastructure that can support and deliver such services efficiently.
21CN will be the means to deliver new and compelling products and services. BT Wholesale’s customers, consumers, businesses and the economy at large will benefit, but BT cannot maximise this opportunity alone.
We are making every effort to ensure that everyone understands our 21CN vision and the progress we are making. We are talking to suppliers, to investors, to consultants, to academics and the regulator and will continue to do so. During the programme, dialogue with our customers is key.
We will keep you informed as investment decisions are taken. And, in addition to business as usual practices, we have also run a formal 21st century network customer consultation process delivered by our Consult21 team.
We believe that good communication is about listening and learning and we hope that you will actively engage with us - we are open to your ideas and keen to hear your views. Please use our feedback form if you would like to contact us.
For further information please see: http://www.btplc.com/21CN/
