The shorter one page summary can be used to brief call centre teams on the background to the 'switched-on' campaign and will be updated on a regular basis.
DOWNLOAD
- Call centre employee one pager summary
- Pdf file of the call centre operator key information, updated training and briefing (Issue 8)
(44 KB)- 22/09/2008
- Call centre briefing on CPE
- Pdf file on "How to deal with enquiries about customer premise equipment (CPE) and BT’s next generation network known as 21CN"
- (35 KB)
- 22/09/2008
