The shorter one page summary can be used to brief call centre teams on the background to the 'switched-on' campaign and will be updated on a regular basis.
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- Call centre QA summary
- Version 9 of the summary Q and A document for call centres
(61 KB)- 10/07/2009
- CPE enquiry information
- Issue 2 of the information for call centres on how to deal with enquiries about customer premise equipment (CPE) and BT’s next generation network known as 21CN.
- (56 KB)
- 10/07/2009
