Industry Consultant - Helen Nurse (helen.nurse@bt.com).
This section of the site contains information relating to the Customer Migration Communications Working Group. The most significant recently added content is referenced below, and all information and documentation can be retrieved by using the links to the right.
- Switched-on corporate brochure updated 18/08/09
- Brochure to be used for corporate customers
- switched-on Q&A updated 10/07/09
- Version 23 of the switched-on Q&A document
- Call centre QA summary updated 10/07/09
- Version 9 of the summary Q and A document for call centres
- CPE enquiry information updated 10/07/09
- Issue 2 of the information for call centres on how to deal with enquiries about customer premise equipment (CPE) and BT’s next generation network known as 21CN.
- Q&As for corporate customers - issue 2 updated 08/07/09
- Questions and Answers for corporate customers
- Presentation on migration - issue 2 updated 08/07/09
- Presentation for corporate businesses on the process of migration to BT’s next generation network
- 21CN Migration Portal Overview updated 28/06/09
- Issue 3 of the explanation of the web based tool that automates the delivery of migration reporting for the 21st Century Network (21CN) Programme
Related Links
- 2010 meetings
- 2009 Meetings
- 2008 Meetings
- 2007 Meetings
- 2006 Meetings
- Information and communication materials for communications providers (CPs)
- Communication planning documentation
- Corporate communication meetings
- Link to Resellers area
- Webcall Presentations
- Webcall recordings
- Archive messaging development subgroup documentation (now terminated)
- Archive agency management subgroup documentation (now terminated)
- switched-on communications toolkit
- switched-on Dashboards
- Useful links
