Please note: As of July 2009, this working group is no longer meeting.

 

This page contains information about our 21C system and process customer interfaces and consultations on improving them. It is about understanding the issues and requirements that face us today and in the future as we increase the levels of automation to improve efficiency and end-to-end customer experience. It covers the work of the systems and processes working group and provides links to the NICC B2B forum. and 21C Customer Experience pages where the work is further developed.

Purpose

• The Consult21 Systems & Processes Working Group will ensure the NICC B2B Systems Architecture and Interface Principles for Operational Support Systems (OSS), which support BT wholesale₁ products in a 21CN world and their interfaces to UK Industry, are implemented and maintained to meet industry requirements.
• These principles were developed and agreed as part of the Consult21 process by the systems working group, adopted and further developed in terms of agreeing standards and best practice by the NICC B2B forum.

Scope

• The primary scope is the systems interface standards for the delivery and management of services on the 21CN network. To limit further changes, ensure consistency and reduce costs, all systems interface developments impacting UK customers for BT wholesale₁ products should be considered in scope where possible.
• The scope excludes: rebadging and bundling of products “downstream₂”; any products which are not wholesale; and small changes, eg portal screen format changes.

Main Functions

• To champion, on behalf of customers, the continued development and improvement of a 21CN customer roadmap.
• Then, with customers and BT stakeholders, identify and resolve any outstanding generic, cross BT & cross portfolio systems & process issues on the roadmap. For example implementation and standardisation of machine readable billing for high volume products and Identification and resolution of any BT NICC B2B non-compliance issues.
• Championing any cross industry system & process requirements and issues from above into NICC B2B that need standards and best practice development.
• Escalation point for the resolution of 21CN systems and process requirements and issues from other working groups and customers, for example 20C/21C flag.

Terms of Reference

• Detailed terms of reference include notes 1 and 2 can be download on the right

Meetings

• For information on the next meeting or to view previous meeting notes please refer to the links on the right.

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