21C Customer Experience documents

• 21C CE progress report for May 08
• PDF file with the May 08 Customer Expereience progress report
• (166 KB)
• 11/06/2008

• 21C CE Acronym and Glossary of terms
• 21C Customer experience Acronym and Glossary of terms document
• (131 KB)
• 27/05/2008

• CE projects for Broadband and Private Circuits
• This briefing (001) contains a summary of BT Wholesale customer experience improvement projects for Broadband and private circuit repair and provision
• (102 KB)
• 22/04/2008

• 21C Customer Experience actions and plan
• This document provides in Annex 1 a summary of the actions arising from an analysis of the issues and recommendations in the “21C Customer Experience (CE) Workshop Output Analysis and Recommendations” document.
• (112 KB)
• 01/04/2008

• 21C Customer Experience recommendations
• “21C Customer Experience (CE) recommendations” document captures the output from the workshop, contains an analysis of the output and recommendations on how to progress the issues raised. Now up-issued and in new template
• (310 KB)
• 26/03/2008

• CE document list
• List of Customer Experience documents issued for purposes of briefing and consultation
• (20 KB)
• 13/06/2008