CE Broadband ■ KBD Diagnostics ■ Process re-engineering ■ Test on resolution, compliance and capabilities ■ Optimise diagnostic for improved throughput accuracy ■ Improve MSF queue allocation, retention and management ■ Enhance diagnostics for failed retests ■ Diagnostic notes and mandatory fields ■ Jeopardy Management capability in diagnostics ■ Embed day zero alignment ■ Supply chain order validation ■ SFI improvement
CSAT Billing ■ IPstream bill format ■ DataStream bill format ■ PPC migration to Geneva ■ IPstream CBUK reference numbers ■ DataStream eBilling ■ cVidya Eazytrust ■ Customers choose bill formats
CE Private Circuits ■ Vantage ■ Provisioning helpdesk ■ Future focus ■ Process re-engineering ■ Core Networks
CSAT Service ■ Netview engagement ■ CSAT Vantage ■ Evoke programme ■ Broadband – improved KCI ■ Broadband – escalation ■ Broadband – Customer Call Experience ■ Broadband – Availability Checker
CSAT Products ■ World Class Agile ■ Statement of Requirement (SOR) Management tool ■ Product Roadmaps ■ Portfolio Working Group
CSAT Relationship & CE other ■ Collaborative web portals/MyPage ■ Snagging lists ■ CE Dashboard & Projects Dashboard ■ CE programme awareness & engagement ■ CE Event - 4th June ■ CE web calls
