21C Customer Experience (CE) events
| CE Events | Webcalls | Expert groups | Activity programme diary | ||||||||
This page contains documentation from the 21C Customer Experience (CE) events & workshops set up for customers to review and contribute feedback on our customer experience strategy and delivery programme.
- 21C Customer Experience Workshop 14th June 07
- 21C Customer Experience Workshop 22nd January 08
- 21C Customer Experience C2M Workshop tba Nov/Dec 2008
This page contains details of 21C Customer Experience (CE) webcall replays set up to share information on key customer experience improvements, seek feedback and enable customers to get further engaged if they wish.
| 21C CE Event follow up | 6th December 07 | replay | slides |
| 21C CE Programme update | 14th March 08 | replay | slides |
| 21CN product order portal | 14th April 08 | replay | slides |
| 21CN product order portal - cease & modify | 22nd May 08 | replay | slides |
| 2CE CE SOR management tool | 5th June 08 | replay | slides |
| 21C CE Customer Roadmap | 1st July 08 | replay | slides |
| 21C CE (Low volume) Billing programme web call | 11th September 08 | replay | slides |
| Further calls planned include: | |||
| btwholesale.com collaborative portal | tba | tba | tba |
| Project Vantage | tba | tba | tba |
Further calls can be arranged by customer request to consult21.21cce@bt.com
This page contains details of 21C Customer Experience (CE) expert groups set up to understand key customer experience issues and requirements, and to work with customers on a consultative basis to resolve them through our CE strategy and delivery programme.Please note some of these are done jointly with the Consult21 S&P WG & NICC B2B.
Further groups can be arranged by customer request to consult21.21cce@bt.com
See also:
21C Customer Experience (CE) activity programme diary
