21C Customer Experience (CE) information
21C Customer Experience (CE) information
Broadband
To provide the detailed trajectory and critical path plans for LLU, Datastream and IPstream.
C21 Members' Area
C21 Members' Area
Closed Working Groups
Details of the old working group structure.
Communications
Concentrating on devising an industry-wide campaign for keeping all informed about migration onto 21CN
Consult21 Contracts Group
Consult21 Contracts Group
Consult21 Smart Agent
Consult21 Smart Agent
Consult21 Steering Board
Industry partners have set up a steering board to manage the programme
Implementation & Migration (inc. Conformance Testing)
Working Group developed to discuss "how we migrate/implement" & "How we manage it"
Industry Co Chair's Meeting
Industry Co-Chairs Meeting. RAGs and meeting notes
Interconnect & Portfolio
Working Group to manage the 21CN consultations for interconnect products.
Latest News & Events
Latest news and output on major industry events on the consult21 programme.
Line Access
Working Group developed to manage the 21CN consultations for voice access products
Meeting Planner & Consultation Information
For plans on all the Working Groups above.
Network Structure
Working Group developed to agree the relevant underlyng 21CN network architecture functionality.
Network hooks & common capabilities
Working Group developed to adopt standards, principles, rules that govern development of networks and systems.
New Users
A page specially developed for new users of Consult21.
Point to Point
Working group developed to manage the 21CN consultations for data connectivity product sets.
Systems and Processes
Working Group developed to capture generic industry wide requirments to enable ordering, repair and billing of 21CN based (obligatory) products.
Webcall information
This section contains details of knowledge sharing webcalls on Consult21 and CE topics, including links to replays of previous webcalls and invite details for future ones.
What is 21 CN?
21CN is the name given to BT’s 21st century network programme.
Working Group Information
Consult21's consultation work is centred on a number of discrete Working Groups (WGs).
If you have a question or need help locating Consult21 information why not try asking Jenny?
Information related to 21C Customer Experience (CE) can be found here:
21C Customer Experience (CE) information
This section contains details of knowledge sharing webcalls on Consult21 and CE topics, including replays of previous webcalls and invite details for future ones.
The 21st Century Network is BT's next generation network - an advanced communications network for the future. Find out more here.
We welcome feedback and queries on our 21CN programme. Please use our form to contact the team.
