Broadband Customer Reporting enables you to access information on the progress and status of your orders and faults. You can also gain direct access to the Broadband Customer Reporting site using the XML interface by arrangement with your Account Manager. Information can be accessed whenever it is required and also provides further functionality on major service outages and jeopardy management
Benefits to you
- Reports available for download as and when they are required or wanted.
- Able to check whether end users are affected by a Service Activity.
- Fault Jeopardy reports available showing breakdown of faults into time profile.
- Fault tail report available split by days.
- Enhanced Care report available showing breakdown by time profile.
- Delta reports available allowing you to see only those orders or faults that have had key activity in a certain specified timeframe.
- Ability to drill down on individual order or fault for status/progress.
- Favourites option available allowing users to navigate to reports that they use most.
- Able to differentiate the user accesses on an individual basis to suit work area.
The Future
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Enhanced navigation and report functionality
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Quicker retrieval of reports
