Please find below a list of frequently asked questions (FAQ).
Will we still receive a paper invoice?
No, e-billing replaces your paper invoice.
Will we still receive back up information?
Yes, back up information is still provided and comes with the e-bill.
I have forgotten my password?
Please contact btwholesale.direct@bt.com
Can the e-bill be sent to more than one person within our organisation?
No, unless a group email account has been arranged within your organisation.
Can we have the e-billing service for all our products?
The e-billing service is currently only available for those products & services as outlined in the paragraph under the heading eBill on the main screen.
What are the main benefits for having e-billing?
The main benefits are as follows:
1. E-billing enables you to reconcile data easily since back up is provided in a CSV format and can be loaded into your systems (check with your IT department) for automated reconciliation’s.
2. Speed – receive the invoice earlier to enable you to raise queries in a timely manner.
3. Storage – alleviates the need to store paper copies of invoices as e-billing enables bills to be stored on your network (check with your IT department). This also builds to a rolling 12 months worth of data that can be accessed at anytime via www.btwholesale.com
