Useful links (These are all located in Related Links and the Download sections on the right)
Top Billing - Customer Communication
BT Wholesale Markets Billing have produced a new video as a follow up to 2004’s "Billing is Getting Even Better”. It is called “Top Billing”. It details initiatives that the Billing team have undertaken centred around the areas of billing accuracy, ease of billing reconciliation, timeliness of billed items, and the billing support customers can get from BT. The presentation is located within the related links section.
Billing Information Pack
The Billing team deal with a complicated set of products, including broadband, interconnect circuits and conveyance. Now customers can easily find information about how and when we bill. To download this document please refer to the download section on the right.
eBill
eBill enables you to view bills online and to download back up information for reconciliation purposes. The eBill service is now available via www.btwholesale.com/ebill Please click on link for further information.
Billing Contacts
Here you will find information on how to contact the appropriate BT Wholesale Billing Customer Helpdesk.
Element Based Charging(EBC)
EBC is a mechanism that measures BT network usage by Operators . It is one of the factors that effects the final price of certain calls and a matrix is provided along with other supporting files to allow BTs bills to be verified.
To view these documents please use the links on the right hand side.
Network charge control standard interconnect agreement
This is a link to the Standard Interconnect Agreement that includes Annex B Billing & Payment as well as the various schedules.
Annex B Dispute Letter - Level 1
This is the agreed standard letter to be used when raising a dispute under the Network Charge Control Standard Interconnect Agreement, Annex B, Billing and Payment, Paragraph 6 Disputes.
Annex B Invoice Due Date Change Letter
This is the agreed standard letter to be used when notifying the late receipt of an invoice under Paragraph 4.4 of the Network Charge Control Standard Interconnect Agreement, Annex B, Billing and Payment.
Pricing help
This is a link to the Carrier Price List (CPL) site that contains information to help Customers reconcile the Interconnect Telephony Invoices. This includes Frequently Asked Questions, A Pricing Glossary, Browsable and Downloadable CPL Guidance Slides.
Simple
This site has been created to help improve customers’ experience in dealing with Interconnect Conveyance (Telephony) Invoice reconciliation. Please click on link for further information
Related Links
DOWNLOAD
- Annex B Dispute Letter - Level 1
- This is the agreed standard letter to be used when raising a dispute under the Network Charge Control Standard Interconnect Agreement, Annex B, Billing and Payment, Paragraph 6 Disputes
(32 KB)- 04/01/2006
- Annex B Invoice Due Date Change Letter
- This is the agreed standard letter to be used when notifying the late receipt of an invoice under Paragraph 44 of the Network Charge Control Standard Interconnect Agreement, Annex B, Billing and Payment
- (42 KB)
- 04/01/2006
- Billing Information Pack
- By using the billing sections of the pack you can find the right person to talk to if you have any queries. Our links section gives details of where you can find supporting information.
- (21.2 MB)
- IPStream Read Me file
- This document provides an explanation of the format of the IPStream Invoice backup.
- (82 KB)
- 25/03/2008
