Fault Diagnostics contains tools for service providers to test various aspects of the xDSL BT IP stream circuit from the IP layer down to the physical (Copper) layer. These tools can also be used for some Datastream diagnostics. These tests will help identify if there is a fault and where it may be.
Accessing Fault Diagnostics
Fault Diagnostics can be accessed in two different ways, via BTWholesale.com or via a B2B interface directly into our systems.
How do I use Fault Diagnostics?
Training is available on this website via a CBT package.
To access Fault Diagnostics,
- Register on this site if you haven't got an account
- Log in
- Once you're logged in click on the "Subscribe to other applications" link. Tick the box for "Fault Diagnostics" and submit.
For further information on B2B access, please contact the Service provider helpdesk on 0800 7835639 or email them at spwoosh@bt.com
Please note that BTWholesale can only offer Fault Diagnostics to service providers with whom we have a current contract to supply broadband services. BT cannot provide Fault Diagnostic services to third parties or resellers.
SYSTEM AND NETWORK NOTIFICATIONS
B2B and BT Wholesale Portal Fault Diagnostics Emergency Outage
BTWholesale will be undertaking Emergency Planned Works on one of the systems which interfaces with the B2B XML Fault Diagnostics and the BTWholesale Fault Diagnostics Portal on 16/09/2007
UPDATED 10/01/2008
Fault Diagnostics Agreed Weekly Maintenance Outage - 02nd September 2007
BTWholesale will be undertaking the agreed weekly maintenance outage on Fault diagnostics between 02/09/2007 00:01hrs and 02/09/2007 05:00hrs.
UPDATED 29/08/2007
BTWholesale.com Planned Outage Reminder (Sat 25th - Monday 27th August 2007)
Further to our email to you on 26th July please be advised that BT will be carrying out Planned Works to upgrade BT’s operating systems. The original outage schedule has been reviewed to minimise impact to customers.
UPDATED 20/08/2007
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